武汉城市圈政务流程再造研究.doc

华中科技大学硕士学位论文
摘

要
在经济全球化和区域经济一体化不断深化的背景下,城市圈域经济作为经济区
域化的空间实现形式,在国家乃至国际经济竞争与合作中的作用越来越重要。2003
年 11 月,湖北省政府于正式启动大武汉城市圈的建设。城市圈内各政府部门适时进
行政务流程再造对武汉城市圈的可持续发展具有重要意义。
本文采用文献法、案例分析法和模型法等研究方法。在对政务流程再造理论的
分析基础上,选取武汉城市圈税收征管流程为例,探讨流程再造的思路,内容上包
括四个主要部分:第一部分,绪论。概述选题缘由及研究意义、国内外研究现状、
研究方法与思路。第二部分,理论阐述。分析业务流程再造的概念、原则,政务流
程再造理论产生的背景、概念和基本思路,以及业务流程再造与政务流程再造的关
系,为研究武汉城市圈政务流程再造提供理论支持。第三部分,以税收征管流程再
造为例,从武汉城市圈税收征管流程再造的背景、税收征管模式现状、存在的问题
和再造的实施等方面进行分析。第四部分,结合第三部分的分析,讨论如何运用电
子政务虚拟实现武汉城市圈流程再造。从流程再造的目的、基本思想与原则、实现
和保障条件进行了探讨。
关键词:武汉城市圈

电子政务

政务流程再造
I
华中科技大学硕士学位论文
Abstract
As the globalization and the integration of regional economic development deepens
gradually. The economics of city circle, which is the special implement of regional
economic, is playing a much more important role in the domestic economics and the
international petition and corporation. In the November, 2003, the
government of Hubei province started up the construction of Wuhan city circle.
The E-government process reengineering of all local governments within Wuhan city
circle is significant for the constant development of the city circle. The methods used in
this essay are literature, case analysis, and model. After the analysis of the theory of
government process reengineering, it focuses on the process of tax collection and
management, probing the approach of process reengineering. It consists of four parts. The
first part is introduction. It sketches out the cause of the topic selection, then analyses the
present research situation and the research approach. The second part is the elaborate of
theory. In this part, it analyses the concept and principle of process reengineering, and
introduces the background, concept and basic idea of government process reengineering,
aiming to provide theory for the government process reengineering of Wuhan city circle.
The third part, taking the tax collection and management as an example, elaborates the
situation and background of process ree