培训旅游业饭店服务英语电子教案中等职业学校饭店专业教学.pptx

PartⅠFrontOfficeService前厅服务PartⅡHousekeeping客房服务PartⅢFoodandBeverage餐饮服务PartⅣHealthandRecreation康体服务PartⅤConventionService&BusinessCenter会议商务服务PartⅥSecurityService保安服务PartⅦOtherServicesConcerningHotels酒店其他相关服务PartⅠFrontOfficeService前厅服务Unit1RoomReservation房间预订MainPoints(知识要点)※Reservationprocedures预定程序※Roomtypes房型※Proceduresofchangingareservation更改预定KeyWords(重点词汇)receptionist[ri'sepʃənist]n.(饭店、公司、诊所等处的)接待员reserve[ri'zə:v][swi:t][ə'pɑ:tmənt]['vilə][reit],等级,价格convenient[kən'vi:njənt][buk][,gærən'ti:]v.&[ri'kwaiəmənt][iks'pekt],期待UsefulExpressions(实用表达)OfferingHelp1)WhatcanIhelpyou,please?2)MayIhelpyou,please?3)IstheresomethingIcandoforyou,sir/Madam?Reservationrequirements1)Arethereanyroomsavailable?2)Iwant/)Iwant/)Iwant/)Wehavemanytypesofrooms,suchas…2)Whatkindofroomdoyouwanttoreserve?3)Whatratedoyouprefer?4)Wecangive/offeryou30%off/30%)Wewillgive/offeryou20%off/20%(实用表达)AcceptingaReservation1)Forhowlongwillyoustayinourhotel?2))Inwhosenamewillyoureserve?4))ing/)))Sorry,)?RevisingaReservation1)Sorry,dueto…,)Iwant/wouldliketorevise/)Howwouldyouliketorevise/changeit?4)Iwant/wouldliketochangethereservationdate?Roomtypes(房型)按设施及规格分:单人间:SingleRoom双人间:DoubleRoom大床间:KingSize&QueenSizeRoom标准间:StandardRoom标准间单人住:TSU(TwinforSoleUse)三人间:TripleRoom四人间:QuadRoom套间:Suite公寓:Apartment别墅Villa按级别分:经济间EconomicRoom普