旅游业饭店服务英语-电子教案.ppt

《饭店服务英语》电子教案 韩琦 主编
Publishing House of Electronics Industry
北京  BEIJING
中等职业学校饭店专业教学用书（饭店专业）
PartⅠ Front Office Service
前厅服务
PartⅡ Housekeeping
客房服务
PartⅢ Food and Beverage
餐饮服务
PartⅣ Health and Recreation
康体服务
PartⅤ Convention Service & Business Center
会议商务服务
PartⅥ Security Service
保安服务
PartⅦ Other Services Concerning Hotels
酒店其他相关服务
PartⅠ Front Office Service前厅服务
Unit 1 Room Reservation
房间预订
Main Points（知识要点）
※ Reservation procedures
预定程序
※ Room types
房型
※ Procedures of changing a reservation
更改预定
Key Words（重点词汇）
receptionist [ri'sepʃənist] n. (饭店、公司、诊所等处的)接待员
reserve [ri'zə:v] vt. 预订
suite [swi:t] n. 套房
apartment [ə'pɑ:tmənt] n. 公寓房间
villa ['vilə] n. 别墅
rate [reit] n. 比率,等级,价格
convenient [kən'vi:njənt] a. 方便的
book [buk] v. 预订
guarantee [,gærən'ti:] v.&n. 担保
vt. 保证
requirement [ri'kwaiəmənt] n. 要求
expect [iks'pekt] v. 盼望，期待
Useful Expressions（实用表达）
Offering Help
1) What can I help you, please?
2) May I help you, please?
3) Is there something I can do for you, sir / Madam?
Reservation requirements
1) Are there any rooms available?
2) I want / would like to reserve a single room with bath and a fine view.
3) I want / would like to reverse a room for one night.
4) I want / would like to reserve a room from 5th April to 9th April.
Giving Information about Rooms and Room Rates
1) We have many types of rooms, such as…
2) What kind of room do you want to reserve?
3) What rate do you prefer?
4) We can give / offer you 30% off / 30% discount at weekends.
5) We will give / offer you 20% off / 20% discount for the group reservation.
Useful Expressions（实用表达）
Accepting a Reservation
1) For how long will you stay in our hotel?
2) We still have rooms available which meet your requirements.
3) In whose name will you reserve?
4) I will confirm your reservation information.
5)