Tutorial CMMI.pdf

Pittsburgh, PA 15213-3890
CMMI and Appraisal Tutorial
Mike Phillips, CMMI Program Manager
Sponsored by the . Department of Defense
© 2004 by Carnegie Mellon University
bined Tutorial Feb 16, 2004
Agenda
• Why focus on Process?
• Background – Why use a Model?
• CMMI Structure
• Comparisons with SW-CMM
• Process Areas Overview
• Appraisal Methodology
• Training
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Quality Leverage Points
Everyone realizes the importance of
having a motivated, quality work force
but...
PEOPLE
•...even our finest people
TECHNOLOGY can’t perform at their best
PROCESS when the process is not
understood or operating
“at its best.”
Major determinants of product
cost, schedule, and quality
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General Definition of Process
• How do you define process?
• A process is a set of practices performed to achieve
a given purpose; it may include tools, methods,
materials, and/or people.
• While process is often described as a leg of the
process-people-technology triad, it may also be
considered the “glue” that unifies the other aspects.
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Why Focus on Process?
• Process provides a constructive, high-leverage focus...
–as opposed to a focus on people
»Your work force, on the average, is as “good”
as it is trained to be.
»Working harder is not the answer.
»Working smarter, through process, is the
answer.
–as opposed to a focus on technology
»Technology applied without a suitable roadmap
will not result in significant payoff.
»Technology provides the most benefit in the
context of an appropriate process roadmap.
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Underlying Premise of Process
Improvement
“The quality of a product is
largely determined by the
quality of the process that is
used to develop and
maintain it.”
Based on TQM principles as taught by
Shewhart, Juran, Deming and Humphrey.
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Early