Systematic Process Improvement Using ISO 9001:2000 and CMMI For a listing of recent titles in the Artech House Computing Library, turn to the back of this book. Systematic Process Improvement Using ISO 9001:2000 and CMMI Boris Mutafelija Harvey Stromberg Artech House Boston • London
Library of Congress Cataloging-in-Publication Data Mutafelija, Boris. Systematic process improvement using ISO 9001:2000 and CMMI/ Boris Mutafelija, Harvey Stromberg. p. cm. —(Artech puting library) Includes bibliographical references and index. ISBN 1-58053-487-2 (alk. paper) 1. Quality control—Standards. 2. ISO 9001 Standard. 3. Capability Maturity Model(Computer software). I. Stromberg, Harvey. II. Title. III. Series. 2003 ’62—dc21 2003041477 British Library Cataloguing in Publication Data Mutafelija, Boris Systematic process improvement using ISO 9001:2000 and CMMI. —(Artech puting library) 1. ISO 9000 Series Standards 2. Capability Maturity Model(Computer software) I. Title II. Stromberg, Harvey ’0685 ISBN 1-58053-487-2 Cover design by Igor Valdman The following are service marks of Carnegie Mellon University: CMM IntegrationSM, IDEALSM, SCAMPISM, and SCESM. The following are registered in the . Patent and Trademark Office by Carnegie Mellon University: Capability Maturity Model,CMM, and CMMI. 2003 ARTECH HOUSE, INC. 685 Canton Street Norwood, MA 02062 All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be re
