ITIL题库————————————————————————————————作者:————————————————————————————————日期: WhichprocessorfunctionisresponsibleformonitoringactivitiesandeventsintheITinfrastructure?在IT基础架构中下列哪个进程或职能是负责监控活动和事件的?:B4、Atwhichstageoftheservicelifecycleshouldtheprocessesnecessarytooperateanewservicebedefined?在服务生命周期中的哪个阶段来定义执行新服务的必要流程?:Designtheprocesses服务设计::Developtheofferings服务策略::Planandpreparefordeployment服务转型::IToperationsmanagement服务执行:IT运维管理Answer:A5Whyarepublicframeworks,suchasITIL,paredtoproprietaryknowledge?与专有知识相比,为什么公共框架较有吸引力,如ITIL?,replicateortransfersinceitisoftenundocumented专有知识可能很难采用,复制或转移,,:A6、Whichofthefollowingisanobjectiveofbusinessrelationshipmanagement?下列哪项是企业关系管理的目的?:B7、ThedesignofITservicesrequirestheeffectiveandefficientuseof"thefourPs".WhatarethesefourPs?IT服务的设计要求有效地利用“四个P”。什么是“四个P”?,process,partners,performance人,流程,合作伙伴,,process,products,plans表现,流程,产品,,process,products,partners人,流程,产品,,products,plans,partners人,产品,计划,合作伙伴Answer:C8、WhichofthefollowingBESTdescribesservicestrategiesvaluetothebusiness?以下哪项最能形容的业务服务战略价值?。Answer:D9Whichtwoprocesseswil
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