酒店客房服务指南.doc

--------------------------校验:_____________-----------------------日期:e尊敬的阁下:欢迎您下榻*****酒店,本酒店全体员工将竭尽全力,热诚为阁下服务。*****酒店,是一家集客房、会议室、餐厅、茶坊、停车场等各种功能于一体的精品四星标准配置的商务型酒店。“*********”是我们的宗旨。我们希望通过这本酒店指南,能够帮助您了解和使用本酒店的各项设施及服务,使您在此生活舒适、愉快并留下美好的回忆。总经理DearHisExcellency:etostayin****Hotel,thehotelstaffwillmakeeveryeffort,enthusiasmforyourservice.*****Hotelisisasetofrooms,meetingrooms,restaurant,teahouse,parkingandotherfunctionsinoneoftheboutiquefour-starstandardbusinesshotel."Hospitality,enjoytheRoyal",*****设在大厅总服务台,负责问询、订房、办理入住/离店手续,处理本酒店住客一切帐务。Reception****Deskinthelobby,responsibleforinquiries,booking,check-inandcheck-out,:00,如延迟至下午6:00前退房则加收半日房租,下午6:00后退房则按全日计算12:00tonoon,suchasdelayedto6:00pmCheck-outtheextrahalfadaybeforetherent,after6:00pmCheck-outtimethewholedayatthecalculation行李处*****如需搬运或存放行李,请与总台联系(内线****)LuggageDepartment*****Fortransportationorstorageofbaggage,pleasecontacttheGeneralDesk(ext****)客房设备服务RoomsEquipmentandService空气调节Air-conditioning本酒店设有中央空调系统,各客房均设有调节器,显示温度,安装在墙壁上。冷暖风速分低、中、高三种速度,可随意调节室内温度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowtemperature,-beingofthewindspeedatlow,middle,threehigh-speed,freetoadjusttheroomtemperature电力Power所使用电力220伏,50赫兹。若您使用的电器插头与插座不符,请与房务中心联系(内线******)Power220volts,,pleasecontacttheHousingServiceCenter(Ext*****客房照明系统Roomlighting阁下房间配有节电控制器,请将房卡插入控制器。当阁下离开房间时,请取出房卡,电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板,你只要触摸电器的开关键,便能控制房间的电器开关。Yourroomisequippedwithpower-savingcontroller,,removethecardroom,,youneedtodoisopenthekeytotouchelectricalappliances,