论经营者的服务责任.pdf

黑龙江大学硕士学位论文 Abstract Service liability refers toliability fordamage which should be bear by business operators whose services do not have reasonably expected safety,which leads to personal and property damage Consumer Protection Law has regulated the service liability ofoperators,which has filldeinthe blank of service liability ,there aresome ings whether inthe current legislation ortheoretical research on some legal issues which are involved inthe fieldof SerVlCe. The paper takes operators’service liability as the research object,and after explaining theconcept ofoperators’service and service liability,this paper analysis the theory and legislation ofservice liability athome and abroad,and points out the inadequacies oftheserviceliabilitysystem paper argues that theservice liability is akind ofspecial tortliability,and on thisbasis,the paper starts with the perspective of better for consumer protection,learning lessons from advanced experience,based on national conditions and analyzes the imputation principle and elements of service liability,through analysis,the paper finally offers some mendations forimprovement. Keywords:Services;Service liability;Tortliability;Presumption offault;Fault 目录目录中文摘要???????????????????????????????I Abstract?????????????????????????????????????????II 绪论??????????????????????????????????????????1 第一章经营者服务责任法律概念诠释??????????????????8 第一节经营者的服务????????????????????????·8 一、服务的概念??????????????????????????8 二、服务的特点?????????????????????????·12 三、服务的范围?????????????????????????·13 四、服务与产品的关系??????????????????????·1 5 第二节服务责任??????????????????????????1 7 一、服务责任的概念???????????????????????·17 二、服务责任与产品责任?????????????????????·2l 三、服务责任与消费者保护????????????????????·22 第二章国内外服务责任立法考察???????????????????一23 第一节国外有关服务责任的规定???????????????????23 一、欧洲国家??????????????????????????·23 二、美国?????????????????????????????????????·24 三、巴西????????????????????????????·25 第二节我国台湾地区的服务责任???????????????????26 第三节我国消费者权益保护法中经营者