Enterpriseapplications,suchasenterpriseresourceplanning(ERP)andcustomerrelationshipmanagementsystems,paniesreducecosts,improveproductivity,-,,,,weexamineempiricallytheimpactofERPadoptiononfirms’,’-,,forsomecustomerswhodemandforextrafunctionality,(intermsoffunctionality),prehensivethedesignofthestandardizedproduct,thelesslikelydemandsforfurthercustomization,butofcourse,themoretheeffortsputin
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