英文版客户满意度调查问卷.doc

essibilityofourWebsite  □Excellent□Verygood□good□fair□poor□verypoor□DisappointingYourmaininformationareaofinterest□产品范围1□产品范围2□产品范围3□产品范围4Adequacyoftheinformationprovided □Excellent□Verygood□good□fair□poor□verypoor□DisappointingHelpfulnessoftheinformationprovided □Excellent□Verygood□good□fair□poor□verypoor□DisappointingAboutourproductsHowfrequentdoyoupurchaseproductsfromTotal?□Daily□weekly□monthly□neverTotalproductsthatyoupurchasemostfrequently(Holddown"control"toselectmorethanoneproduct)  *  □Jewellerypackaging□Jewellerydisplay□Watchpackaging□humidor□giftbox□othersPlacewhereyoupurchaseTotalproductsmostfrequently  *   NameofoutletwhereyoupurchaseTotalproductsmostfrequently RangeofTotal'sproducts□Excellent□Verygood□good□fair□poor□verypoor□DisappointingQualityofTotalProducts□Excellent□Verygood□good□fair□poor□verypoor□DisappointingPricingofTotal'sproducts □veryExpensive□Expensive□SomewhatExpensive□fair□Somewhatinexpensive□inexpensive□veryinexpensiveBasedonyourlastexperiencewithTotalproducts,wouldyoupurchaseproductsagainfromTotal?□Yes□No□MaybeAboutourservicesHowquicklyweanswerthephone□Excellent□Verygood□good□fair□poor□verypoor□DisappointingHowweanswerthephone□Excellent□Verygood□good□fair□poor□verypoor□uracyandhonestyoftheinformationwesupplyyouwith □Excellent□Verygood□good□fair□poor□verypoor□DisappointingHowyoufindourcustomerservices □Excellent□Verygood□good□fair□poor□verypoor□Disap