商务英语给客户道歉信.docx

商务英语给客户道歉信
　　我们确保我们的服务过程能方便客人。那么该怎么写呢?下面是xx为大家整理的，希望对大家有帮助。
　　 篇一
　　Dear Mr. Li
　　It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.
　　I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
　　Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
　　Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
　　Sincerely,
　　Alfred Zhuang
　　 篇二
　　Dear Mr. Shu
　　I would like to thank you for choosing the China World Hotel for your recently stay.
　　On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropr