e1.docx

HND人力资源管理outcome1
LT
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Individual Report
F84T 34 Managing People and Organisations
Outcome 1
NAME: u
SCN:
CLASS：
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Contents
Introduction 2
Section 1: Relationship between goals, objectives and policies 3
Section 2: Differences between the formal and informal organization 4
Section 3: Open System Theory 4
Section 4: Different stakeholders 5
Section 5: Effective control strategy 6
Conclusion 7
Reference 7
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Introduction
The purpose of the report is what to understand more fully the organization management. I learned company's departments’ work together in order to achieve the company's goals. This report has five sections which are relationship between goals, objectives and policies， differences between the formal and informal organization， open System Theory, different stakeholders and effective control strategy.
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Section 1: Relationship between goals, objectives and policies
The relationship between goals, objectives and policy facilitates to the effective management. Goals and objectives provide the desired results, and the policy is guiding people how to do. Feasible policies can help the realization of the aims and objectives of better.
Goals:
Goals are long-term. Consumer goals are to provide to the customer the demand of consumers. Shangri-La Hotels maintain a high quality of customer service. This is the Shangri-la Hotel's consumer goals. Product goals are to provide customers with high quality product. Craig insisted on selecting the freshest fruits and vegetables this is the Shangri-la Hotel product goals. Service goals are to provide customers with high standards of service. The Shangri-la Hotel promises when customers need the waiter, waiter arrive within five minutes to the customer side. This is the Shangri-la Hotel's service goals.
Objectives:
Objectives are short-term. Objectives ar