物业管理制度
之
客户服务中心
目 录
前 言······················································ 06
1、公司简介 ························································06
2、服务标语·························································06
3、管理宗旨·························································06
4、公司文化·························································06
5、员工箴言·························································07
6、物业服务常识·····················································08
第二章 组织建设····················································10
1、公司组织构造图···················································10
2、公司岗位构造图···················································10
3、客户服务中心组织职能图···········································11
工作职责···················································12
1、客户服务中心部门职责·············································13
2、客户服务中心岗位职责·············································13
··········································13
··········································13
前台接待专人岗位职责··········································14
客户服务中心作业流程·······································15
房屋交接流程····················································15
装修办理流程····················································15
业主自建申请流程················································17
征询事务流程····················································18
投诉事务流程····················································
20
报修事务流程····················································23
走访、回访工作流程··············································24
告知事务流程····················································25
物业档案管理流程················································25
其她事务办理流程················································27
客户服务中心管理制度·······································27
1、接待管理制度·····················································
27
2、对外服务工作管理制度·············································28
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