is ITSM (Information Technology Service Management)based on your online search results from baidu and Google?
ITSM concerns on the service provided to the customer and stands in the perspective of customer to consider the whole system , to think about the simple and easy interfaces, the friendly GUI, to evaluate the service offered, and to estimate its contribution to the customer's business.
is your understanding on Service Science?
Service Science is a science which focus on how to provide service to customers.
it’s said Google as a Service?
As a search engine company, Google provides services covers almost every aspects of our daily life. services as Gmail, Calendar, Address Book, Website Publishing, Instant Messaging, Blogger....
could you effectively measure the benefits of an IT service from the service-profit triangle?
User perception is the true measure of IT service from the service-profit triangle, they rely upon IT services to accomplish their goals, tasks, missions. It makes sense then that examining a user's ability to accomplish their job or mission is the most pure and representative measure of IT Service quality from a business perspective.
U2
What could be the major differences between UNIX and Windows? (hint: online searching)
UNIX is safe, preventing one program from accessing memory or storage sp
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