e1.doc

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Individual Report
F84T 34 Managing People and Organisations
Outcome 1
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NAME: u
SCN:
CLASS：
Contents
Introduction2
Section 1: Relationship between goals, objectives and policies2
Section 2: Differences between the formal and informal organization3
Section 3: Open System Theory3
Section 4: Different stakeholders4
Section 5: Effective control strategy4
Conclusion5
Reference5
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Introduction
The purpose of the report is whatto understand more fully the organization management. I learned company's departments’ work together in order to achieve the company's goals. This report has five sections which arerelationship between goals,objectives and policies, differences between the formal and informal organization, open System Theory, different stakeholders andeffective control strategy.
Section 1:Relationship between goals, objectives and policies
The relationship between goals, objectives and policy facilitates to the effective management. Goals and objectives provide the desired results, and the policy is guiding people how to policies can help the realization of the aims and objectives of better.
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Goals:
Goals are long-term. Consumer goalsare to provide to the customer the demand of -La Hotels maintain a high quality of customer service. This is the Shangri-la Hotel's consumer goalsare to provide customers with high quality insisted on selecting the freshest fruits and vegetables this is the Shangri-la Hotel product goals. Service goalsare to provide customers with high standards of service. The Shangri-la Hotel promises when customers need the waiter, waiter arrive within five minutes to the customer side. This is the Shangri-la Hotel's service goals.
Objectives:
Objectives are short-term. Objectivesare more specific than the goals;it can determine the sp