TQM 的 100種方法.doc

LIST OF 100 METHODS FOR TQM
Management methods
Acceptable quality level(AQL)
Affinity diagram
Arrow diagram
Benchmarking
Consensus reaching
Contingency planning
Cost-benefit analysis
Criteria testing
Customers’ contingency table
Deming wheel (PDCA)
Departmental purpose analysis (DPA)
Error proofing (pokayoke)
Force analysis
Gannt charts
ISO 9000
Just in time (JIT)
Kaizen
Mystery shopping
Objective ranking
Pareto analysis
Potential problem analysis (PPA)
Problem prevention plan
Process decision programme chart
Programme evaluation and review (PER) technique
Quality circles
Quality function deployment (QFD)
Relation diagram
Teamwork
Total productive maintenance
Why-how charting
Zero difects
Analytical methods
Cause and effect analysis
Critical path analysis (CPA)
Departmental cost of quality
Domainal mapping
Evolutionary operation (EVOP)
Failure mode and effect analysis (FMEA)
Fault tree analysis
Force field analysis
Minute analysis
Paired comparisons
Parameter design
Process cost of quality
Reliability
Robust design (off-line quality control)
Solution effect analysis
Stratification
System design
Taguchi methods
Tolerance design
Idea generation
Brainstorming
Brainwriting
Breaking set
Buzz groups
Idea writing
Imagineering
Improve internal process (IIP) plan
Lateral thinking
List reduction
Mind mapping
Morphologi