改进工作-2007-09.pdf

改进工作改进工作
2007-09
纲要纲要
第一阶段第一阶段
zz 介绍过程改进方法介绍过程改进方法
zz 回顾项目实施过程回顾项目实施过程
zz 交流一些改进思路交流一些改进思路
第二阶段第二阶段(2--3(2--3月月))
zz 大家将理论运用到实际大家将理论运用到实际
zz 经验总结经验总结
目录目录
zz 改进绩效九个维度改进绩效九个维度
zz 解决问题七个步骤解决问题七个步骤
zz 项目实施过程回顾项目实施过程回顾
zz 存在问题存在问题
zz 原因分析原因分析
zz 改进思路改进思路
zz 持续改进持续改进
改进绩效改进绩效99个唯度个唯度
Table . The Nine Performance Variables with Questions
Performance Needs
GOALSDESIGN MANAGEMENT
ORGANIZATION ANIZATION ANIZATION MANAGEMENT
Has anization’s strategy/direction been articulated and Are all relevant functions in place? Have appropriate function goals been set?
communicated? Are all functions necessary? Is relevant performance measured?
Dose this strategy make sense, in terms of the external threats Is the current flow of inputs and outputs between functions Are resources appropriately allocated?
and opportunities and the internal strengths and weaknesses? appropriate? Are the interfaces between functions being managed?
Given this strategy, have the required outputs of the Does the anization structure support the strategy
organization and the level of performance expected from each and enhance the efficiency of the system?
output been determined municated?
PROCESS GOALS PROCESS DESIGN PROCESS MANAGEMENT
Are goals for key processes linked to Is this the most efficient/effective process for Have appropriate process subgoals been set?
anization requirements? plishing the Process Goals? Is process performance managed?
Are sufficient resource allocated to each process?
Are the interfaces between process steps being managed?
JOB GOALS JOB DESIGN JOB MANAGEMENT
Are job outputs and standards linked to process Are process requirements reflected in the appropriate Do the performers understand the Job Goals (outputs they are
requirements (which are in turn linked to customer and jobs? expected to produce and standards they are expected to meet)?
organization requirements)? Are job steps in a logical sequence? Do