快递服务标准-试题答案.doc

快递服务标准-试题答案
actively carry out the law on civil air defense education, drawn out of the air defense in Pinglian city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the4
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
二．填空题
1． 《快递服务》标准于___2007___年____9__月____12_ _日发布，__2008 ___年____1__月_____1_日实施。
2．《快递服务》标准的编制原则是__依法原则_________、科学适用原则、_____便于操作原则______和适度超前原则。
3． 《快递服务》规定了快递_____组织_________、服务环节、_服务改进__的基本要求，适用于从事快递服务的_____组织和人员________。
4．快递服务的总则包括____时效性_____、____准确性___、_____安全性__、______方便性_。
5．快递服务组织（总部）应具有工商行政管理机关注册登记的____企业法人__资质。快递服务组织的岗位应根据__快递作业组织和生产环节____________科学合理地进行设置，生产人员应符合相应的资格条件，取得相应的__国家职业资格_____证书，持证上岗。
6．快递服务费用的制定应按照《价格法》的规定，遵循___公平、合法、诚实、信用_____的原则。快递服务组织不应相互串通，操纵市场价格，损害其他经营者或者消费者的合法权益。
7．快递服务组织应具有封闭的、____、面积适宜的_______、配备监控设备和____和_____消防设施______的作业场所。
8．快递服务组织应建立____服务社会__、_____服务顾客_____的经营理念，围绕经营理念开展服务，并将组织的_____愿景、使命和价值观____传递到每个员工。
9．快递服务组织应建立环保理念，在封装物、____服务车辆_、服务场所、
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up