柜面服务100句.pdf

浦发银行服务英语 100 句 100 English Expressions for SPDBank Service





PART I 100 Expressions for Counter Service
第一部分柜面服务 100 句
浦发银行服务英语 100 句 100 English Expressions for SPDBank Service
UNIT 1 Reception 接待

1. e to our SPDBank.
欢迎您到我们浦发银行。
2. Excuse me, madam. May I help you?
您好,女士。我能为您效劳吗?
3. Nice to meet you, sir. What can I do for you / Is there anything I can
do for you?
见到您很高兴,先生。有什么需要我帮忙的吗?
4. Just here, I’ll attend to it for you.
就在这儿,我来帮您办理吧。
5. It’s handled over there. Please follow me.
就在那里办理,请跟我来。
6. Yes, of course. / Certainly. This way, please.
当然可以,这边请。
7. Please go to Counter Number Seven, sir.
请到七号柜台办理即可,先生。
8. At the Foreign Remittance Section, sir. It’s on the second floor.
先生,请到二楼的外汇部。
9. Now is the peak time for our branch. Would you please take a
Service Number from the Ticket Machine to queue up here for
service?
浦发银行服务英语 100 句 100 English Expressions for SPDBank Service
现在是我们支行的高峰时间。请您取号排队,等候服务。
10. Personal business or corporate business?
您是要办理个人业务还是公司业务?
11. Your number will be displayed on the electronic screen when it is your
turn.
轮到您的时候,您的号码会在电子屏幕上显示。
12. Telephone / water cooler is over there, just next to the reception
counter.
电话/饮水机就在那里,问询台边上。
13. Please go through the door, and then go straight ahead to the end of
the corridor.
请穿过这道门,然后一直往前走到走廊尽头。
14. May I have your name first, sir?
先生,请问您的名字?
15. Please take a seat for a moment. Our account manager will help you
soon.
请您先坐一会儿,我们的客户经理马上会来帮助您。
16. Just a moment, please. I’ll see if Miss Chen is available.
请稍等,我看一下陈小姐在不在。
17. Miss Chen has left for some urgent business but will be back in fifteen
minutes. Would you mind waiting for a while?
陈小姐有急事离开了,但她十五分钟内会回来,您介意等一下吗?
浦发银行服务英语 100 句 100 English Expressions for SPDBank Service
18. Our business hours are eight thirty . to five . from Monday to
Friday, and nine thirty . to four . on Saturday and Sunday.