战略知识服务的互动整合新透视.pdf

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第 21 卷第 4 期科学管理研究 Vol. 21 No. 4
2003 年 8 月 SCIEN TIFIC MANA GEMEN T RESEARCH Aug. 2003
战略、知识、服务的互动整合新透视
谢泗薪1 ,都业富2 ,薛求知1
(1 复旦大学管理学院,上海 200433 ;2 中国民航航空运输经济与管理科学研究基地,天津 300300)
摘要:本文以知识经济时代战略管理的动态变化为背景,分析知识与服务之间的相互关系,探
索战略、知识、服务互动整合的范式和发展脉络,系统地研究这三大要素互动整合的表现形态与机
理,最后重点剖析知识与服务互动型战略管理,提出知识型服务战略、服务型知识战略以及知识服
务一体化战略的新构想。
关键词:知识与服务互动型战略;知识型服务战略;服务型知识战略;知识服务一体化战略
中图分类号: F120 4 文献标识码:A 文章编号:1004 - 115X(2003) 04 - 0005 - 05
A New Perspective of the Interaction & Integration
among Strategy , Knowledge and Service
Xie Sixin1 ,Du Yefu2 ,Xue Qiuzhi1
(1. School of Management ,Fudan University ,Shanghai 200433 ,China ;
2. Air Transportation Economic and Management Sciences Research
Base ,CAAC , Tianjin 300300 ,China)
Abstract :Against the background of the dynamic change of strategic management in knowledge e
conomy era ,the article analyzes the relationship between knowledge and service ,explores the paradigm
and developmental train of the interaction & integration among strategy ,knowledge and service ,and
systematically studies the forms and mechanism of the interaction & integration among three key ele
ments. Finally ,analyzing especially the knowledge - service - interacting strategic management ,this ar
ticle proceeds to put forward a new idea of knowledge - based service strategy ,service - based knowl
edge stra