培训效果评估.ppt

Measure Training Results
Some Concepts
Some experiences
Some lessons
Frank Cao
Lucent Technologies
fcao@
1
Training Process
Needs Analysis
Design
Delivery
Evaluation
2
Four Evaluation Levels
Reaction
How do participants feel about the program?
Learning
To what extent did the participants increase knowledge, improve skills, and/or change attitude?
Behavior
To what extent did their job behavior change?
Results
What final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI)
3
Level One: Reaction
What is evaluated?
Content
Trainer
Methodology
Material
Facilities
Logistics
Registration
4
Example Questions
Probability you will use ideas from this session in your work
Content relevance to my job
Practical examples and experience
Speaker’s knowledge of subject area
Speaker’s presentation/facilitation skills
Speaker’s ability to respond to questions
Group participation
5
Level One: Reaction
What is evaluated?
Overall
6
Example Questions
What did you like most about the program?
What did you like least about the program?
In what ways could this program be improved?
Would you mend this course to others who are interested in the subject?
Which of the following features were important in your decision to attend? Rank in order of importance)
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Level One: Reaction
How to evaluate?
Questionnaires
Interview
Focus Group
Phone survey
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Level One: Reaction
Questionnaire: scales
Excellent Well Fair Poor
Excellent Very Good Good Fair Poor
Strongly Agree Disagree
7 6 5 4 3 2 1
High Low
10 9 8 7 6 5 4 3 2 1
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Level One: Reaction
Advantages
Easy to execute
Participants are free
Some relationship to on job performance
Issues
Purely subjective
Halo effect (smile sheet)
Horn effect
Central tendency
Time pressure
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