团队内部冲突管理.ppt

GROUPS, TEAMWORK, AND CONFLICT ISSUES
Chapter 8
WHAT IS A GROUP
A group refers to two or more people who personENTS
1. A team is composed of two or more persons
in the company, usually from different
departments.
2. The members are competent and
knowledgeable in the way they carry
out their duties.
TEAMWORK & TEAM-BUILDING ELEMENTS
3. The team is constantly learning and
growing; adapting itself to changing
requirements and multiple goals.
4. Its work is consistently superior in
both quality and quantity.
TEAMWORK & TEAM-BUILDING ELEMENTS
5. Problems and conflicts within the team are
addressed quickly and professionally.
6. The quality of decisions made by the team
is high, and members share a sense of
satisfaction in work accomplished.
TEAMWORK & TEAM-BUILDING ELEMENTS
Multiskilling:
Requires team members to learn every job on the team.
Effective teams are built; they don’t just happen.
Team-building efforts focus on how team members relate to each other and how work is completed.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE
1. Avoid arguing for your own viewpoint;
state it clearly and then listen to
others.
2. If the discussion reaches an impasse,
look for a new option that is the next
best alternative for everyone.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE
3. Never change your mind just to avoid
an argument. Encourage different
opinions among team members.
4. If an agreement comes too quickly,
take another look at the issue.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE
5. Do not give way to others viewpoints
unless you feel they have reasonable
merit.
6. Avoid using conflict-reducing tricks to
reach agreement, such as majority
vote, flipping a coin, or bargaining.
HOW CAN LEADERS MAKE A TEAM MORE EFFECTIVE
7. Make sure that every member
of the group contributes.
Making