关于“现状”分析的调查问卷.pdf

: .
“application support and feedback channel. How do you describe the current
relationship of IT organization with user departments? Is there a service agreement?
 最低 Lowest  最 高
Highest
Service agreement 服 Communication Channel Satisfaction level 满意
务协议 沟通渠道 程度
Business needs 业
务需求     
Change request 变
革需求     
Application
support 应用程序     
支持
Feedback channel
信息反馈     

How often do you meet with user departments to define / refine their requirements? How often are business
requirements changed?
Frequency Meet with User Department Business Requirements Changed
Daily
Weekly
Monthly
Yearly
Mixed
Never
the view of IT personnel, how do you evaluate the current IT services?作为一个信息技术部门的工
作人员，您如何评价目前的信息技术服务？
Unresponsive 迟钝 Reactive 反应型 Co-operative 合作 Proactive 主动型 Comprehensive 理
型 型 想型
 Service levels not  Service levels  Service levels  Service levels  Programs for
defined 未定义服 defined but quality defined and defined, measured continuous
务水平 varies in practice measured 服务水 and tracked to improvement of
 Little or no service 服务水平有所定