BUSINESS Human Resource Dictionary Human Resource Dictionary achievement test One that measures the extent to which a person has acquired certain information or skills as a result of training or personal experience. AA see affirmative action. achievement-motivation theory A theory that holds that challenging AAA see American Arbitration Association. tasks and their pletion elicit feelings of pride and plishment in employees. The solution to motivation is therefore ability test A test that measures not intelligence but an individual’s physical believed to be the hiring of people who have a need to eed. or mental capabilities (., manual dexterity). ACT see American College Test. ability to benefit The likelihood that a person plete occupational training essfully. action plan A detailed solution for a business problem. absence/absenteeism Failure to report for work. It differs from tardiness, active listening In counseling or training, the practice of concentrating which is failure to show up for work on time. Employers sometimes focus on the other person or that person’s message; giving the other person one’s on absenteeism purely in terms of its effect on productivity and on its cost plete, undivided attention. the business, but it can also be an indication of an employee’mitment ADA see Americans with Disabilities Act. (., it may indicate an employee’s dissatisfaction). When absenteeism is persistent, the employer should have an informal discussion with employees adaptive test puter based, this type of test presents questions about the causes. that vary, depending on the previous answers of the person taking the test. abuse/suppression program A kind of employee benefit, such as ADEA see Age Discrimination in Employment Act. company-sponsored weight or smoking cessation control program. administrative support services Traditionally, the clerical, secretarial, ACA see pensation Association. and accounting staff of any
