应用文写作.ppt

How to write a letter plaint
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Contents
目录
Format
 Context and structure
Language
Samples
Division of work
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Part One
Format
01
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Format
Complaint letters are often considered as a kind of business letter, so a formal format is required. (pay attention to the letterhead, inside address, salutation and so on, as we have learned about this part last class, we will not talk about it in details.)
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Part Two
Context and structure
02
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Context and structure
State plain
Directly show your intention and let the recipient know your purpose;
lead your plaints below.
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Context and structure
Give facts and backgrounds
When? Where? The name of the product? Type? Account number? What’s the problem of the product? Have you done anything to the product before? ...
A.
You plaining about the products you bought.
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Context and structure
Give facts and backgrounds
When? Where? What exactly the service is? What’s the name of the person on duty? Narrate the whole story in details. Were there any specific causes of the bad service or was it just happened for no reason? Do you have plaint at that time and do you receive any responses? ...
B.
You plaining about bad service you experienced.
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Context and structure
 Is there any effects?
If there is any bad effects caused by the unpleasant products or services on your life,do not hesitate to tell it;
It can add to the seriousness of your case and urge the recipient to solve the problems ASAP;
It can better illustrate your bad experience and feelings.
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Context and structure
Tell the recipient the solution you expected.
. I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again;
Could I please ask you to look into these matters;
Please send us a corrected invoice for $9,479 ;
I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.
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