亚马逊英文客服回复.docx

该【亚马逊英文客服回复 】是由【花双韵芝】上传分享，文档一共【6】页，该文档可以免费在线阅读，需要了解更多关于【亚马逊英文客服回复 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
售前邮件本卷须知:
客户咨询产品的价钱,产品的有关信息,以及我们的近来的优惠活动,我们需要依据商铺产品的信息答复。
Forexample,
Customer:Iwanttoknowsizeoftheshoesanddoyouhaveanypromotion
activitiesfortheshoes?Pleasereplytomyemail.
Customerservice:ThankyouforyouremailandIwouldliketoansweryour
,wehavethesize34,size35,size36and

,wehavepromotionactivities
suchas5%,
.
产品的上传,整理产品的重点字,以及怎样做好站内营销,产品的编写,以及图片的大小的办理。售中工作
第一需要查对订单,看看客户下单的产品能否与我们库房需要发货的产品一致,防备颜色,
数目,型号发错货,其次需要看那些产品近来热卖,需要加大投放广告的力度,那些产品需
要下架,调整相应产品的价钱。管理库存,办理对于投诉A-Z,以及差评。售后邮件答复
,我们需要注意的实时解决客户的问题,赐予适合的答复,防备
客户生气给我们投诉,变为A-Z,以下是碰到各样状况的应付状况。
办理returnrequest
客户想要退货,第一需要确认是不是产品问题,需要客户摄影,假如是产品自己的问题,
能够咨询客户可否赔付少许金额作为赔偿,假如客户不一样意,能够增添赔付金额,假如客
户仍是不一样意,那就问客户选择退货从头发产品仍是直接退货退款,这个过程中我们需要
认识这个产品退货的运费多少,我们能否值得让他退货,退货以后,我们需要第一让客
户把退货的快递单号给我们,等到产品退到库房以后,我们能够依据客户的需要,赐予
他们退款或许从头发货。详细模板以下:
让买家摄影片:
Dearcustomer,


ourwarehouseemployeeaboutyoursituation,
,给买家部门赔偿
Dearcustomer,
Iapologizeforthequalityproblemoftheproductduetoshippingcarrier’s


giveyou5$forthecompensationandwouldyoupleasekeeptheitem?Thankyoufor
,想要退货换货
Dearcustomer,



.
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
买家想要退款
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
Dearcustomer,

gettherefund,pleasereturntheitemfirstandgiveusthetrackingnumberand
oncewereceivetheitem,
,货已经发出去了,没有追踪号时,买家发邮件来查问这件货的状况,答复买
家的邮件模板。
Dearcustomer,
Sorryfordisturbingyou,wehaveshippedoutyouritemandtheshippinginformation

prompt,usuallyittakesaround7-
patienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswe
willinformyouassoonaspossible.
,告诉买家追踪号
Dearcustomer,
Sorryfordisturbingyou,
toyourplace(itisnowreachingyourlocalpostoffice).Thetrackingnumberis
?Wewillkeeptrackingforyou,.
Bestregards
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
尺码不适合,建议买家送给他人
Dearbuyer,


agift?Orhowaboutwemakeyouapartialrefundasawaytomakeupforthis?
Justsuggestion,ifyouinsistonreturningitback,wewillgotothefurtherstep.
Iwillwaitforyourreply
BestRegards卖家发错地点
Dearbuyer,
!Sorry,
butwillyoustillwanttheitems?Ifyes,wewillresendyouimmediately,ifnot,

understanding.
BestRegards
卖家发货抵达时间
Dearbuyer,
-12days
,feelfreetocontactusandwewillreach
youatthesoonest.
BestRegards卖家发货后,要求客户写反响
Dearbuyer,
Thankyouverymuchforyourorder!
!
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
Andwearelookingforwardtoyourfeedback.
Haveaniceday!
BestRegards
Seller’sname亚马逊漏发货没有发货弊端击发货后客人需要运单的邮件模板
Dearcusomter,
Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.
Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.
Wewillcontactthepostofficetofindouttheproblem.
Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresend
youassoonaspossible,ifnot,
understandingandWaitingforyourreply.
Bestregards亚马逊的商品被跟卖,发警示信的邮件模板。
Hello,
Wehavenoticedthatyouarenotauthorizedtosellthiscardknifeandyouhave
listedthisparticularitem(ASIN:B00GICPZT0)whichissoldexclusivelybythebrand
.
Pleasesendtheconfirmationtousafteryouremovetheproductasissuedfromyour
listing.
Ifyoudonotcomplywiththesedemands,wewillhavenonoticebuttoclaimwith
sellerperformancedepartment,whichwillseriouslyimpactyourAmazonselling
privileges.
Pleasehandleandreplyusassoonaspossible,otherwisewewillcomplaintsand
amazon.
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复
客户咨询货物的trackingnumber或许有没有发货,给客户的回信邮件模板
DearCustomer,
Thankyouforcontactingusregardingyourinquiry.
,weareableto

allow3-
confirmationemailfromAmazonwhentheshippinginformationhasbeenuploaded.

questionsorconcerns,feelfreetocontactus.
Bestregards
向买家索要五星好评
Dearcustomer,
Wenoticedyourshipmentrecentlyarrivedandwecontactyouinregardstothe
satisfaction
level
of
the
product

thefeedback
sectionof
theproduct
in
question
andgiveusafive-star

youhaveany
disputes,
orjust
haveaquestion,

cooperation.
亚马逊英文客服答复
亚马逊英文客服答复
亚马逊英文客服答复