邮件回复思路整理.doc

邮件回复思路整理
首先清楚是不是发的挂号和快递。巴西, 阿根廷, 智利,哥伦比亚和订单总额40美金的一般发的都是挂号,(E邮宝和美E通也是挂号)其他国家, 客户付了运费了的一般发的是快递,快递包含 EMS ,FEDEX,DHL,TOLL,顺丰欧洲专递。
可能会发快递或者挂号的单一定要去订单管理系统查看,确定正确的跟踪号后,同步更新到后台,写上正确的单号和对应的查询网址。

如果是挂号或者是快递,告诉客户对应的单号和查询网址,
Dear valued friend,

Good day. Wish everything goes well for you. Thanks for your notification.
No worries, we do sent the item to you timely. So you will receive it soon definitely. Anyway since it's international transaction, there will be so much challenges on the shipping road, but it is normal.
Tracking number : 跟踪号
Link for check : 查询网址
You can trace by yourself. It will be arrive to you definitely. So please close the dispute right now. And wait for more times patiently.
We will responsible if you can't receive it at last. Then we will solve the problem with the pany. So no worries.
Feel free contact me . Best service for you always!

Have a nice day

Helen
看下发货时间,如果距今不超过一个月,客户来问货物到哪了或者跟踪号查询不到,跟客户延长10天收货时间,说到海关了。
Thanks for your email, It's our pleasure to serve on you again.
We have helped you consult the pany, they told us that your parcel has reached customes,waiting for clearance.
Since this is a international transaction, It will need more days to clear Customs, but it is normal, So please don't worry, and help us to wait for arrival of the item patiently.
In addition, We have Extended the delivery time for you, so there is no