推荐阅读：很好的一篇BPR论文.doc

Business Process Analysis - A Letter from America
Professor V. Arunachalam
Distinguished Service Professor,
Departments of Material Science and Engineering
Robotics and Engineering Public Policy
Carnegie Mellon University
Pittsburgh, PA, 15217
and
Dr. Eswaran Subrahmanian
Senior Research Scientist,Engineering Design Research Center
Carnegie Mellon University
Pittsburgh, Pa, 15217
August, 1995
A report to Engineering and Scocial Science Research Council, UK
To enable the reader to access this BPRC report speedily and flexibly, it has anised into the following separate sections:
Contents Page
Abstract
Introduction
Reengineering
Corporations and Reengineering
The Chrysler Corporation
Caterpillar
Jet Propulsion
Innovation in Defense: Hughes Aircraft
Innovation in Technologies
Government Initiatives
Methods and Tools for BPA
IT and BPR
Japan and Reengineering
Human Resources in BPR
Problems in Reengineering
A Few more lines
References
A report to Engineering and Scocial Science Research Council, UK
Section 1: Abstract
This report is on the recent innovations implemented by panies in the way they manage their business and by the US government in supporting the industrial and technological base in the country. American corporations visible to outsiders are generally very large, with annual budgets running well above the national budgets of many countries, and with a range of diverse operations transcending divisional, organisational and national barriers. In responding to changes in the global market place, they are continually introducing innovations in process and product technologies and in product development and manufacturing cycles. It is difficult to enumerate, let alone discuss, all the innovations that are seen in US business today. Instead, we shall focus on innovations that are significant and generic for improving business processes. This is relevant as more than fifty percent of US firms are medi