餐厅服务用语.ppt

餐厅服务用语
北京农广校
张向军
预定小贴士:受理预定的时候,要注意确定细节-人数、日期和特殊用餐要求。
Good morning/afternoon/evening. May I help you?
早上好/下午好/ 晚上好,我能为您做什么?
How many guests ing?/how many person are there in your party, sir/madam?
请问共有多少人用餐?
May I have your name, please?
请问贵姓?
迎宾小贴士:让客人看到你非常高兴见到他们,如果知道姓名,请直呼其名。
Good morning/afternoon/evening。 e to our restaurant.
早上好,欢迎光临。
May I help you?
我能为您做些什么?
Do you have a reservation?
请问您有预定吗?
How many persons are there in your party, sir/madam?
请问共有多少人用餐?
Please follow me, sir/madam.
请跟我来,先生、女士。
This way please, sir/madam.
请这边来,先生、女士。
让客人觉得你十分关注他们,不要让他们觉得自己被忽视了。
Is this table fine with you, sir/madam?
请问您对这张餐桌满意吗?
If you need any help, Please call me.
您用餐有任何问题,请叫我。
点菜
Are you ready to order?/may I take your order now?
请问可以点菜了吗?
What would you like to start?
请问先给您上什么?
What would you like to order?
请问您想吃些什么?
Would you like some more? 还需要别的吗?
推荐饮料在客人用餐前推荐饮料以增加销售,额外销售意味着额外的利润。
Would you care for something to drink before your meal?用餐前用饮料吗?
Would you like to see the drink/wine list?
是否要看饮料/佐餐酒单?
May I suggest Tsingtao beer with your meal? It goes well with ?它非常合适。
I suggest Chinese mineral water if you would like some refreshing.
如果您需要一些清新的饮料,我向您推荐中国矿泉水。
Would you care for an aperitif?
您介意喝一些开胃酒吗?
We have excellent Chinese red wine which I can 。
征询意见(时刻关注客人)检查客人所需物品是否齐全,如烟灰缸、牙签等。
Is there anything to your satisfaction?/ is everything all right with your meal?
请问您对这一切满意吗?
Would you care for another drink?
请问还需要一杯饮料吗?
Can I bring you anything else?
我还能为您做些什么?
May I take the glasses away?
我可以撤下杯子吗?
May I clean your table?
我可以清理餐桌吗?
Would you like me to clear your table?
请问您需要我帮您收拾一下餐桌吗?