·4 · Journal of Nursing Science 5 3 ·论著· 设立质量敏感指标推进普外科优质护理持续改进 顾敏,陈要武 摘要:目的探讨护理质量敏感指标在普外科优质护理持续改进中的应用效果。方法采用德尔菲法设立普外科护理质量敏感指标9项,将其应用于普外科手术患者优质护理中,收集每月监测数据进行动态分析,针对分析结果进行护理质量持续改进。观察比较护理质量敏感指标应用前后护理质量评分、患者对护理工作满意度及护理不良事件发生率。结果护理质量敏感指标应用后护理质量各项评分、患者对护理工作满意度显著高于应用前,护理不良事件发生率显著低于应用前(P<,P<)。结论护理质量敏感指标能有效提高普外科优质护理质量,降低护理不良事件发生率。 关键词:普外科; 优质护理; 护理质量;敏感指标;持续持质量改进; 护理管理 中图分类号:; 文献标识码:A文章编号:1001—4152(2015)13—0004—04 DOI:. Establishing of nursing-sensitive quality indicators in continuous improvement of nursing quality in general surgery department Gu Min,Chen of Surgery,Bijie People’s Hospital,Bijie 551 700,China Abstract:0bjective To explore the effect of estabilishing nursing quality sensitive indicators in continuous improvement of high quality care for patients in general surgery The Delphi method was used tO establish 9 nursing quality sensitive indicators,which were applied in evaluating quality nursing care of patients in general surgery dynamic quality da Key words:general surgery department;high quality care; nursing quality; sensitive indicators; continuous improvement of nursing quality; nursing management 自2010年原国家卫生部颁布实施“夯实基础护年龄22~55(-+-)岁;工作年限1~30(- 理,提高满意度”的“优质护理服务示范工程”以来,优 )年;学历:本科4名,大专11名,中专8名;职称: 质护理服务在全国卫生系统逐步开展[1j。文献报道, 副主任护
