目录 -------------------------------------- 2 ------------------------------------------------- 2 --------------------------- --------- 2 ------------------------------ 3 --------------------------------------------- 4 ----------------------- 5 --------------------------------------------- 6 ----------------------------------------------------- 6 ---------------------------------------------- 6 ----------------------------------------- 7 : ---------------------------------------------------- 7 ------------------------------------------------------ 8 --------------------------------------- 8 ---------------------------------------- 9 ------------------------------------------------ 9 参考文献: ------------------------------------------------------------- 9 附录一: 移动营业厅排队问题的调查问卷--------------------------------------- 10 附录二: 顾客业务办理调查统计表-------------------------------------------- 11 基于排队论的移动营业厅排队问题研究 摘要:通过应用排队论,为移动营业厅柜台服务工作构建相应的定量模型,为节约学生排队时间,提高营业厅服务质量、效率,以及平衡学生排队时间与移动公司收益之间的关系,优化移动营业厅资源配置提供一种较有效的管理决策手段。 关键词:排队,排队论,移动营业厅 Queuing theory based on studies of the queues in Mobile Business Office Abstract: Through the application of queuing theory, the work of counter services for the construction of Mobile Business Office corresponding quantitative model for the students line up to save time and improve quality of service business hall, efficiency, and to balance the students lined up with the pany the relationship between revenue and optimize the Mobile Business Office the allocation of resources to provide a more effective means of management decision-making. Key words: queue, queue theory, Mobile Business Office 引言:江南大学学生大多数使用的是移动公司的手机卡,当在办理业务的时候,往往会因为等待而浪费很多时间。故基于排队论对移动营业厅排队问题进行研究分析,对象选取为江南大学北区移动公司大学城营业厅。
