8d问题解决方法.pdf

Rev. 03/19/2007 Supplier Quality Development Program (SQDP)
8D Method
8D问题解决方法
By CP/-Q
CP/-Q | 4/20/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of
1 disposal such as copying and passing on to third parties.
8D Method
8D 问题解决方法
Table of Contents
I. Basic of 8D
8D基本知识
II. Problem solving with 8D
用8D方法解决问题
1. 8D Flow Chart 8D流程图
2. Comments on 8D 8个步骤的注释
3. 1-2-14 rules 1-2-14规则
III. Quality tools for the root cause analysis
根源原因分析中常用的质量工具
IV. Case study 案例分析
* This material is written according to the Bosch Quality Assurance Plans QSP0508.
按照博世质量保证计划QSP0508编写。
CP/-Q | 4/20/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of
2 disposal such as copying and passing on to third parties.
8D Method
8D 问题解决方法
I. Basic of 8D 8D基本知识
¾ What is 8D 什么是8D8D问题解决方法
“8D” is a method for solving problems with 8 steps (8 disciplines).
8D方法是通过8个步骤处理问题的一种方法。
¾ Why 8D 8D的目的
Traditional Problem Solving 传统解决问题的路线
CP/-Q | 4/20/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of
3 disposal such as copying and passing on to third parties.
8D Method
8D 问题解决方法
I. Basic of 8D 8D基本知识
¾ Why 8D 8D的目的8D问题解决方法
1. Rapid, lasting and systematic processing of internal and external
complaints, locating and eliminating the root defect cause.
快速、持续并且系统的处理内部以及外部的抱怨,定位并消除根
源缺陷原因。
2. Transfer of lessons learned to similar processed and products.
相似的零件以及过程能从中获取经验,避免类似抱怨发生。
3. Continuous plete documentation of the problem solving
process.
持续完整的对问题解决过程存档。
CP/-Q | 4/20/2006 | © Robert Bosch GmbH reserves all rights even in the event of industrial property rights. We reserve all rights of
4 disposal such as copying and passing on to third parties.
8D Method
8D 问题解决方法
I. Basic of 8D 8D基本知识
¾ Complaint 抱怨8D问题解