TQM全面质量管理_TQM全面质量管理教材2RichardWang2011-2-10TQM TotalQualityManagement 全面质量管理 Study2ofWorldClassOperations1Topics:&Nanhui22019/7/?anization‘scultureisdefinedbyandsupportstheconstantattainmentofcustomersatisfactionthroughanintegratedsystemoftools,techniques,,。为了能够在最经济的水平上,并考虑到充分满足顾客要求的条件下,以质量为中心,建立在全员参与基础上,把企业内各部门的研制质量,维持质量和提高质量的活动构成为一体的一种有效的体系。Total-MadeupofthewholeQuality-DegreeofexcellenceaproductorserviceprovidesManagement-Act,artormannerofplanning,controlling,directing,….?“Dotherightthingsrightthefirsttime,everytime.”Atit’ssimplest,TQMisallmanagersleadingandfacilitatingallcontributorsineveryone’stwomainobjectives:(1)Totalclientsatisfactionthroughqualityproductsandservices;(2)Continuousimprovementstoprocesses,systems,people,suppliers,partners,products,,,techniques,andtrainingintheiruseforanalyzing,understanding,,expressedbyleaders,-sharefocusIndividualsFocuson‘who”and“why”Short-termfocusStatusquofocusProductfocusInnovationFirefightingCustomerfocusCross-functionalteamsFocuson“what”and“how”Long-termfocusContinuousimprovementProcessimprovementfocusIncrementalimprovementsP
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