银行营业网点柜员服务规范的重要性？.doc

银行营业网点柜员服务规范的重要性？.doc银行营业网点柜员服务规范的重要性?work?First,theethicsservicespecificationImplementpolicies,observethelawsandregulations,adheretothesystem,andcleanupthepublic・Lovethework,loyalty,respectthecustomer,keepthecredit・Adheretotheprinciple,studythebusiness,civilizedmanners,protectthebankproperty,safeguardthecustomer'slawfulrightsandinterests・Second,ecustomerstobeactive,patientandconsiderate,tomeetthecustomer,askfortheanswer,tohavethevoice,executethesmileservice・Bepatientandcarefulaboutsolvingdifficultquestionsforcustomers,,don,tquarrelwiththecustomer,andbepatient・Whenyouaregivenasong,youhavetolookatthebigpicture・Helpcustomerswithspecialneeds,especiallyforlargedeposits,withdrawalsandold,weak,sick,disabledandpregnantcustomers・"five":differententhusiasm,eptthestandardcurrencyCOINS,carefullyasbusywhenidle,asenthusiasticstrangersacquaintances・Listentocustomers'criticismsandSuggestions,besincere,makepositivecorrections,,explainclearlytothecustomerandplacethesigntothecustomer・ServicemeterspecificationThestaffofthegangareuniform・Theappearanceisdignified,natural,thewomanisnotheavymakeup,canwearthemakeup;Mendon,thavebeardsandhairstyles・Situpright,becivilized,befullofmind,concentrate,don,ttakemoodordrink・Atworktime,otheup