银行营业网点柜员服务规范的重要性？
What is the importance of the service specification of the bank operating network?
First, the ethicspecification
The general requirement of service language language specification, take honestly treats people, gentle tone, language kind, mandarin reception customer, for different customers to name right, very eloquent, meaning clear.
Be used to using the "cross" language of civilized service: "please, hello, I'm sorry, thank you, goodbye."
We should pay attention to the use of civilized language in our daily work and not use the service ban.
Service quality specification
Strictly implement various operating procedures, handle the business to be accurate, fast, high quality, high efficiency, adhere to the principle of clearing, clearing and writing.
Charge to an account, record words and figures to complete, standardized, affix one' s seal to tidy, correct, print the deposit certificate (passbook) to put positive and reach the designated position, clear, account, account discount, ensure that account receivable, account according to completely consistent, accounts, reconciliation.
The certificate of deposit (discount) is not to be thrown, not to fall, to the customer's hand, to charge the customer to collect and to pay attention to the safety.
4. Strict operating procedures, reduce mistakes, do double LinGui, double check, the account is in charge of
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