THE SHANGHAI 上海瑞吉红塔大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task: Leads Management 任务: 信息资源管理 Code序号: OH-SM-CS-S002 Objectives: At the end of this session, each trainee will be able to ensure that information from team hot could result in additional revenues for sister properties is made available. 目的: 课程结束后,每个学员将能够尽可能的信息资源为其他集团酒店 增加收入。 Standard: See attachment 标准: 附标准和程序 Resources: Whiteboard / TEAMHOT Form, LCD, Flipchart 培训器材: 白板,集团联合销售线索表格, LCD,翻转展示板 Method 培训方式 Training Steps 培训步骤 Time 时间 Introduction 介绍 Explanation Content 解释内容 Demonstration With LCD 用LCD展示 LCD This session should be divided two parts: 课程将分为两部分 What is leads management? 什么是信息资源管理? How do we handle it? 如何去做? Explain the standard of leads management (All the S&P will be written on the Flipchart 1) 逐条解释信息资源管理的标准? ( 所有的标准将事先写在翻转展示板上) Showing starwood Global Distribution System and Central Reservation Office reservation system. 展示仕达屋集团全球销售网络系统和全球预订中心的预订系统。 Answer: Team Hot / GSO
Increase hotel revenue and business, also can make more incentive for every sales associate. 增加酒店收入和生意,并且每个销售部员工可以从中获得更多的奖励。 Second Part: 5 minutes 20 minutes 15 minutes 20 minutes Practice 练习 Summary 总结 Leads Management handling:操作订房线索管理 Out-bound leads: 向外发预定线索 Pay attention for ing leads ing leads: 收到的预定线索 How to handing ing leads and procedure of it? 如何
