,,GartnerwillexplorethecurrentstateofITILimplementations,:•anisationstoadoptITIL?•essfullydeliverbenefits?•What'lessons'canweapplytoITILfromsimilarprocessdisciplinessuchassoftwarecapabilitymaturitymodel,SixSigma,and'leanmanufacturing'?GartnerAudioTeleconferenceSteveBittinger1July2004ThesematerialscanbereproducedonlywithGartner’-mail—quote.******@.ITILImplementationBestPracticeinServiceManagementWhyAreITILandITServiceManagementExcellencesoCriticalToday?-mailBusinessSupportGroup.******@,ratherthanbroaderbusiness-,astheircustomersviewITinthelargercontextofmeetingbusinessprocessneeds,mitmentsforend-to-plexity,,fewerthan25percent,andthrough2007,fewerthan35percent,oflargeenterpriseswillachieveend-to-endITservicemanagement,upfromlessthan20percenttoday().However,serviceproviders,plexserviceswillwidelyadoptend-to-endservicemanagementasanecessarypartofrunningtheirbusiness.©2004Gartner,.,,SRCE2A,7/04Page1ITILImplementationBestPracticeinServiceManagementClie
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