广汽丰田会员俱乐部5.doc

广汽丰田车主俱乐部广汽丰田汽车有限公司售后服务部目录一、会员俱乐部的目的以及服务承诺························································ 2 二、可视会员卡以及会员号的说明·························································· 2 三、总则···································································································· 3 四、入会规则及手续···················································································· 3 五、会员的权利和义务················································································ 4 六、俱乐部的权利和义务············································································ 5 七、会员卡积分原则···················································································· 5 八、优惠政策及积分兑换············································································ 6 九、车主自驾游活动开展程序指引···························································· 8 十、车主课堂培训开展指引······································································ 10 十一、积分管理方法指引·········································································· 11 十二、积分兑换方法管理指引·································································· 12 十三、会员卡办理流程·············································································· 13 一、会员俱乐部的目的以及服务承诺第一条广汽丰田 XX 车友俱乐部( 以下简称俱乐部) 是由 XX市 XX 汽车销售服务有限公司组建,集整车销售、车辆维修、培训讲座、驾车旅游、汽车沙龙等多功能于一体,专业服务于广汽丰田车主的汽车驿站。同时也为广大用户牵线搭桥,加强用户与用户之间的沟通和交流, 促进用户间的信息资源共享, 让成功人士之间的合作机会更大、更广、更强。第二条俱乐部服务宗旨:“尊贵、贴心”的服务进一步促进“人、车、生活”的延续和提升。第三条俱乐部为明确服务内容, 保证服务质量, 特制定本章程。俱乐部严格按本章程服务内容,服务方式为会员提供相关服务,会员同时也按本章程享受权利和承担义务。二、可视会员卡以及会员号的说明第一条会员编码规定: 初次序号:) 第二条卡号说明: 卡号六位数字代表会员顺序号第三条会员卡的分类 A. 非预存费会员卡,缴纳 200 元卡费。 B. 预存费会员卡,预存 3000 元,免卡费第四条会员卡内置芯片主要内容包括: 1 )会员卡类型 2 )会号编号 3 )会员姓名 4 )车牌号码 5 )入会日期 6 )终止日期 7 )加减分 8 )累计积分 9 )下次保养里程,时间 10) 续保日期 11 )年审日期 12 )兑奖日期 13 )近期店内活动三、总则第一条 XX 车友俱乐部(以下简称“俱乐部”)隶属 XX市 XX 汽车销售服务有限公司,“客服中心”为其常设服务部门。第二条俱乐部实行一车一卡制,专卡专用,会员卡用于非会员车辆,本会有权拒绝提供会员优惠服务。第三条俱乐部对每位会员的车辆信息建立完整的动态档案,并为会员提供各项服务。第四条会员入会后在履行其会员义务的同时享受本会提供的一系列优惠政策。第五条服务对象为拥有俱乐部会员资格的丰田车主。四、入会规则及手续第六条俱乐部入会资格为年满 18 周岁, 拥有广汽丰田汽车, 热爱汽车休闲运动及户外运动,无不良嗜好并能维护集体利益和遵