赣州水晶宫手机超市的客户关系设计与实施方案.doc

赣州水晶宫手机超市的客户关系设计与实施方案
赣州水晶宫手机超市CRM设计与实施方案
赣州水晶宫手机超市的客户关系设计与实施方案
目录
导语··················································3
·······································3
·········································3
·································4
·········································5
·······································5
·······························5
·························6
、业务流程分析
···························6
·········································6
·········································10
···························13
·················································13
·············································14

···············16
·················································16
···········································16
···········································19>8
·······································19
·····························21

···········································21
·················································22
·················································23
·················································24
·················································26
·················································27
·················································27
·············································28
·············································29
赣州水晶宫手机超市的CRM实施方案·························30
·················································30
·························32
附录:工作安排·····················································34
赣州水晶宫手机超市的客户关系设计与实施方案
导语:江西省水晶宫手机数码广场有限公司创建于2001年,现拥