Telephone Communication Unit 3 对外经济贸易大学出版社 Contents Training Objectives 1 Training Steps 2 More Practice 3 Answers and Translation 4 精品ppt Knowledge Objectives • You will be able to know: √The importance of telephone communication √How to communicate by telephone Skill Objectives You will be able to master: √ The skills of short-term memory Quality Objectives You will be able to cope with: √ The in-field telephone communication interpretation 1. Training Objectives 2. Training Steps 1. Assessment on Short-term Memory 2. Self & Peer assessment on interpreting quality 3. Self & Peer assessment on group’s performance 1. Phrase Interpreting 2. Sentence Interpreting 3. Field Interpreting 4. Situational Interpreting Ⅱ. Performing 1. Knowledge Linkage (Preview before the lesson) 2. Interpretation Skill: Short-term Memory Ⅰ. Preparing Ⅲ. Packaging Interpretation Skill: Short-term Memory（短期记忆） (1) The Importance of Memory in Interpretation Ⅰ. Preparing (2) How to Improve STM in the Encoding Stage of Memory Ⅰ. Preparing Interpretation Skill: Short-term Memory（短期记忆） Phrase Interpreting Study and interpret the following words or phrases into Chinese or English respectively. Ⅱ. Performing schedule telephone conference general manager put through be engaged The line is free favor best seller 音效 一年一度的 做准备 明星产品 展示 新产品发布会 感谢 展位 1. 短语口译 参考译文 预定 电话会议 总经理 接通 线路接通 忙 青睐 最畅销的商品 sound effect annual in preparation for star products display new product presentation appreciate booth Ⅱ. Performing 2. Sentence Interpreting Ⅱ. Performing 1）I am calling on behalf of Mr. /Mrs. /Ms. (name). 2）Can I have extension 629, please? 3）Can you hold the line, please? 4）The line is free now. I’ll put you through. 5）The line is very bad. Could you speak up, please? 6）I’m afraid we don’t have a Mr. /Mrs. /Miss (name) here. 7）I’m sorry. There is nobody by that name. 8）I’m afraid (name)
