STANDARD OPERATING PROCEDURE 标准操作程序 Task Number : 任务号： HKFL-0028 Department : 部门： Housekeeping 客房部 Date Issued: 制定日期： August 2005 2005年8月 Guest Expectation : 客人期望： It is important that I can see that towels are always folded the same way. This gives me confi( that towels are checked for cleanliness each day. It also assists with my rou ti especially early in the morning. 我希望看到毛巾总是折叠整齐并 T . 我特别是早上提供极大的方便. TIME TO TRAIN : 培训时间： 25 minutes 25分钟 FOLDING GUEST TOWELS 折叠毛巾 Why is this task important for you and our guests? 为什么这项认为对你及我们的客人都如此重要 ence Answers: 回答： We can increase our GSTS scor或能提高客人对我们的评价 . I can show my professionalism 我体现出了 我的专业水准 . I want to make our guests feel WHAT/ STEPS 步骤 HOW/ standards 标准 training questions 培训1问题 1) Fold towels 折叠毛巾 Cut off excess thread coming from clean towels. 男十净毛巾的线头 Check to ensure there are no stains or hair on clean towels. 检查和确保毛巾上卸尢污点和毛发 Start from the top of the bundle and fold the towel, checking to ensure the right side is up: 从捆绑的顶部开始，折叠毛巾检查确保正确的一边 是放在顶上的. Bath towels:浴巾 - fold in 3 parts, logo facing the 3折，商 标朝外 Hand towels:中巾 fold in 3 parts, logo facing the front 折成 3 折,商标朝 外 Face towels:小方巾 - will be rolled and placed on
