4 职业沟通(1)-概述.doc

1 4 职业沟通( 1) --概述目录: 2 .概念 3. 重要性 4 .怎样沟通 5. 现场讨论 6. 作业:案例分析(下次课堂讨论解决方案) Extremists think “ communication ” means agreeing with them----Leo Rosten, . (Polish-born) author and political scientist 测试沟通能力 2 .概念 What munication? 沟通的定义与要素(沟通能力自检) 什么是沟通?(提问--收集学生理解) Communication is that which establishes, maintains and/or terminates human relationships .P munication is that which establishes, maintains and/or terminates professional relationships . 3. 重要性 Why munication or munication important? Information society and the more and more petition munication more important. Rapid advances in technology, as well as mobility and accessibility, have had a tremendous impact on munication in the 21 st century. ?你需要了解对方?你需要有效地表达自己良好的沟通能力是构成事业基础的一个要项。能简明、有效的交代自己的意思, 又能清楚地了解别人的用意,就拥有最好的机会。——美国保德信人寿保险公司总裁 Robert Beck 2 据成功学家们的研究表明,一个正常人每天花 60 - 80% 的时间在“说、听、读、写”等沟通活动上。故此,一位智者总结到:“人生的幸福就是人情的幸福,人生的幸福就是人缘的幸福,人生的成功就是人际沟通的成功。”研究表明,我们工作中 70% 的错误是由于不善于沟通,或者说是不善于谈话造成的。 1 )three factors that decide our job performance : attitudes, knowledge, skills; 2). communication skills is one of the three necessary abilities for essful people S uccess in any professional field munication and management of professional relationships. Your ess ina professional career depends largely on your ability municate with others. A research finds that persons with more munication abilities tended tobe found at higher levels in anizational hierarchy and tended tobe promoted more often than persons with less developed abilities. Professional relationships: Effective management of professional relationships is key to ing essful inone ’s professional career. The ess ofour professional relationships will depend onour ess at fulfilling our role expectations and the receiver ’s expectations ofour role during the interaction. These include relationships with supervisors and subordinates, vendors and suppliers, customers and potential customers, co-workers and others who work in the same buildings. All of the