网点转型调研报告.doc

网点转型调研报告
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
从“形似”到“神似”   网点转型展新貌
——对XX支行推进营业厅网点转型的调研
网点转型工作是实现“1213”战略目标的一项重要措施，也是县级农行当前面临的一项重要使命。网点转型到底转什么？自去年下半年以来，XX支行借该行营业厅硬件改造契机，在深化细化转型内容、注重内涵上做文章，着力将该营业厅打造成全省县级首家金融理财中心，从而在加快推进农村支行网点转型工作上进行了有益的实践。
一、XX支行推进营业厅转型的做法
1、组织学习培训。为了尽快让员工迅速接受网点转型这一新思想、新思维，在支行个人金融部、财会运营部牵头下，营业厅以《中国农业银行网点转型指引》为蓝本，陆续举办了9期网点转型培训班，对网点主任、大堂经理、个人业务经理、会计主管、柜员等各岗位员工40多人进行了系统培训，并组织学习山东济南分行营业部网点转型经验，积极开展大堂服务演练和培训工作。通过集中组织学习，向广大员工灌输转型的知识和理念，为网点转型打下了坚实的思想基础。
2、细化功能分区。按照“功能分区、业务分流、客户分层”的要求，围绕提升客户体验，营业厅全部按照高柜区、低柜区、理财区、自助服务区、客户等待区科学布局，区分不同
of accountability, redress of orders and prohibitions. Strengthening the honesty and self-discipline of leading cadres honesty in politics and education work, enhance leaders ability to resist
of accountability, redress of orders and prohibitions. Strengthening the honesty and s