酒店管理会所__酒店洲际资料汇总.pdf

SELLING WITH EXTRA EFFORT TOGETHER




SWEET



















TRAINER’S GUIDE




SUGGESTIVE S ELLING FOR

OOD EVERAGE
F & B
SWEET


SELLING WITH EXTRA EFFORT
TOGETHER









© 2000 InterContinental Hotels Group

This manual contains confidential and proprietary business information and trade secrets and
remains the property of InterContinental Hotels Group. This manual may not be produced or
distributed, in whole or in part, without prior written permission of InterContinental Hotels
Group. The recipient of this manual shall maintain the confidentiality of such information and
secrets and shall return this manual and any copies to, InterContinental Hotels Group upon
demand.
CONTENTS


1. Briefing Document
2. Invitation Letter
3. Preparation Guidelines
4. Introduction
5. Session One: Selling Skills
6. Session Two: Product Knowledge
7. Session Three: Reading the Guest
8. Session Four: Handling Objections and Offering
Alternatives


9. Session Five: Checking Guest Satisfaction
10. Exercises
11. Optional Exercises
12. Handouts
13. OHP’s
UPSELLING FRONT
OFFICE
. Training Programme



Compiled by: Anja Luthje & Alan Found







© 2001 InterContinental Hotels Group

This manual contains confidential and proprietary business information and trade secrets and
remains the property of InterContinental Hotels Group. This manual may not be reproduced or
distributed, in whole or in part, without prior written permission of InterContinental Hotels
Group. The recipient of this manual shall maintain the confidentiality of such information and
secrets and shall return this manual and any copies to, InterContinental Hotels Group upon
demand.
Alan Found is a Training and Development Consultant and can be contacted at:
******@ tel: 00 44 19788 61860

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