良乡华冠购物中心服务蓝图研究报告.doc

良乡华冠购物中心服务蓝图研究报告
actively carry out the law on civil air defense education, drawn out of the air defense in Pine upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
目录
前言---------------------------------------------------------------------------------------1
《良乡华冠购物中心服务蓝图设计》研究计划---------------------------------3
良乡华冠购物中心流程图------------------------------------------------------------4
良乡华冠购物中心与其它大型超市对比------------------------------------------6
良乡华冠购物中心服务蓝图---------------------------------------------------------7
总结---------------------------------------------------------------------------------------11
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the- 15 -
actively carry out the law on civil air defense education, drawn out of the air defense in Pingliang city Building under easy fare, daily special inspection and regulation, overfulfilled the province upper and lower knots of up to 500,000 yuan fee collection tasks. 5, further standardize internal management, improve staff quality. Adhere to the
《良乡华冠购物中心服务蓝图设计》研究计划
一、研究背景及意义
商业竞争的日趋激烈，超市已认识到争取并长期留住顾客的重要性，人们在购物过程中，不仅对商品的种类提出了要求，对超市的服务也提出了更高的要求。超市的服务水平不但影响超市顾客满意度的高低，而且对增强超市的整体竞争力也有着至关重要的作用。为此，超市也采取了一定的措施改善服务吸引顾