托福写作思路：采取怎样的方式投诉.doc

托福写作思路:采取怎样的方式投诉
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Complain in writing or in person?
When people need plain about a product or poor service, some prefer plain in writing and others prefer plain in person. Which way do you prefer? Use specific reasons and examples to support your answer.
『分析』
可以采取it depends的策略,要看是什么样的问题。也可以先比较,后选择。
•书信投诉:有条理;避免冲动、更加理性;可以直接与高层沟通;也可以向媒体投诉;但是可能石沉大海(like a stone dropped [sank] into the sea — no echo)
•当面投诉:可能是最快解决问题的方式;相比文字,有更多的表达方式,比如appeal to emotion; appeal to pity等等;但是如果缺乏控制,可能会引起争吵,反倒使情况恶化。
相关题目:[69]
『范文』
When we finally find out a service or a product that failed to satisfy us, we have plain. Occasionally, we can choose whether to make an argument face-to-face or in writing, but usually we have no choice. We have to make our case in person if we need a personal touch or have no time to write; we have to write if we can't meet the right person plain.
Writing has its advantages: when we write, we can better control the flow of our ideas, plex issues patiently, and convey our feeling of troubles that the poor products have brought explicitly and accurately. On the other hand, writing also has disadvantages: we may lack of a sense of what the readers are like—amiable or prickly, generous or difficult—and we can't respond immediately to their doubts, questions, or misunderstandings.
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