Chapter 6 Training and Developing Employees Training and Development petitive Advantage Issues and Practices Manager’s Guide LEARNING OBJECTIVES Understand why effective training and development programs petitive advantage. Describe the steps involved in management ession planning. Describe the type of training provided in management development programs. Opening Case: petitive Advantage at Tesco Problem: Getting new employees properly oriented to their jobs Solution: Providing an effective employee orientation training program How the orientation program petitive advantage Employees understand their role in customer service, helping to meet pany’s goals, and improving their motivation levels Good relationships forge between managers and staff 1. Linking Training and Development petitive Advantage Training and development contribute petitive advantage by: Enhancing recruitment Building petence Reducing the likelihood of unwanted turnover Be cost efficient (1) Enhancing recruitment Recruitment is enhanced when applicants know there is a quality training program available. Part of worker happiness in a career is to keep building on current skills. (2) Building petence Technical training Training in technical knowledge and skills for individuals hired to fill entry-level jobs Orientation training To learn about their jobs, pany, and its policies and procedures Literacy training To improve basic skills in such areas as writing, basic arithmetic, listening/following oral instructions, speaking, and understanding manuals, graphs, and schedules a. Increasing petence of new employees b. Increasing petence of current workers Remedial training Implemented when workers are deficient in some skills Change-related training Used to keep up-to-date with various changes including technology, laws or procedures, or anization’s strategic plan Instructional programs for developmental purposes Provide employees with the appropriate skills needed
