Contents Introduction of Tour Guide Service Working Procedure Tour Guide’s Skills Tourist Attractions Chinese Traditional Culture Part 1 Introduction of Tour Guide Service UNIT 1 Guide Service UNIT 2 Qualifications For Being A Good Tour Guide/Interpreter UNIT 3 The Tour Guide’s Duties UNIT 1 GUIDE SERVICE ⅠPROVIEW What is guide service? Do you think guide service is important? Why? ⅡGUIDE SERVICE What is service? Oxford advanced learner’s dictionary “sth done to help or benefit another or others” 美国传统词典 “work done for others as an occupation or a business. The act of assistance or benefit to another or others. What is a tour guide? The person who shows others the way, esp. a person employed to point out interesting sights on a journey or visit Who is the first professional tour guide in the world? Thomas Cook—— A Pioneer The history of tour guide service Ancient Times Primitive society Slave society Feudal society Premodern Times Key events and persons Modern Times Thomas Cook—— A Pioneer 1808-1892,Baptist missionary First travel agent 1841,Leicester-Loughborough, 570,temperance meeting 1845,Leicester-Liverpool, for pleasure, package tour 1851,London “Great Exhibition”, 3,000,000 1855,Paris Exposition 1872,the first round-the-world trip,”Around the World in Eighty Days” Invention of “travelers’ check” Thomas Cook & Son Concept of tour guide in china “根据《导游人员管理条例》,导游人员是指依照《导游人员管理条例》的规定取得导游证,接受旅行社委派,为旅游者提供向导、讲解及其他旅游服务人员。 ——《导游管理条例》 Development of Tour guides in China 1. 1949-1966 初创期 2. 1966-1978 停滞期 3. 1978-1989 发展期 4. 1989-1999 整顿期 5. 1999---- 规范期 Ⅲ THE GLOBAL CONCEPT OF GUIDE SERVICE SERVICE S—SMILE E—EFFICIENT R—READY V—VIEWING I—INVITING C—CREATING E—EYE
