Complaint letter
Letters plaint usually include the following stages:
Background
Problem - cause and effect
Solution
Warning (optional)
Closing
Background: the situation
I am writing to inform you that the gods we ordered from pany have not been supplied correctly.
I attended your exhibition Sound Systems 2008 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number anizational problems.
I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.
Problems: cause
On 17 October 2008 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.
We have found 16 spelling errors and 2 mislabelled diagrams in the sample book.
Problems: effect
This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil mitments to all our customers. This caused us considerable inconvenience.
Even after spending several wasted hours trying to register in this way, puter would not accept my application.
This large number of errors is eptable to our customers,
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