Measure Outline Identify Input, Process and Output Indicators Fishbone CE metrics Collect Data Data Collection Plan and Operation Definition MSA MSA Plan MSA Conclusion Process Capability DPPM, Cpk, Yield, Z value ID IPO Indicators Collect Data MSA Process Capability Fishbone Diagram ID IPO Indicators Collect Data MSA Process Capability Determine the major categories (Input &/or Process Indicators) of the effect (CTQ/CTP) CTQ / CTP Why Gap? Manpower (Generic Category) Machine (Generic Category) Material (Generic Category) Method (Generic Category) Measurement (Generic Category) Input Indicators Process Indicators Process Indicators Process Indicators Input Indicators Cause & Effect Matrix ID IPO Indicators Collect Data MSA Process Capability Scale: 0=None, 1=Low, 3=Moderate, 9=Strong X4 X5 X6 ID IPO Indicators Collect Data MSA Process Capability Operational definition Operational definition X20 .. .. X4 X3 X2 X1 Source of X’s Input/ Process Indicator (X) Sl. No. Y4 Y3 Y2 Fishbone or CE Matrix Y1 Source of Y’s Output Indicator (Y) Sl. No. Remarks: While writing operational definition keep in mind the data to be collected for each Y & X. Data Collection Plan-1 Fishbone or CE Matrix Key Indicator Operation Definition & Summary Data Collection Plan -2 ID IPO Indicators Collect Data MSA Process Capability Remarks: Other data refers to additional information from stratification perspective. Performance measure (Y) Operational definition Data source and location Sample size Who will collect the data When will data be collected How will data be collected Other data that should be collected at the same time Y1 客戶退貨率 #退貨Qty/ /#出貨Qty 品保 1 QA/ Andy Chen by Lot
X1-X15 MSA Process / Input (X) Operational definition Data source and location Sample size Who will collect the data When will data be collected How will data be collected Other data that should be collected at the sa
